Topic

Grievance Redressal

4 articlesLatest July 2026
Electricity Act 2003 | Consumer Forums Lack Jurisdiction Over Billing Disputes When WBERC Remedies Are Available: WB SCDRC
Case Law Analysis

Electricity Act 2003 | Consumer Forums Lack Jurisdiction Over Billing Disputes When WBERC Remedies Are Available: WB SCDRC

The West Bengal State Consumer Commission holds that consumers must exhaust statutory grievance mechanisms under WBERC Regulations before approaching consumer forums for billing disputes. This clarifies the hierarchy of redressal avenues, preventing forum shopping and reinforcing regulatory exclusivity in electricity billing matters affecting millions of residential consumers.

Bank Account Freezing | Police Requisition Insufficient Without SOP & Abdul Azeez Guidelines: Kerala HC
Case Law Analysis
|Kerala High Court

Bank Account Freezing | Police Requisition Insufficient Without SOP & Abdul Azeez Guidelines: Kerala HC

The Kerala High Court ruled that banks cannot freeze accounts based solely on police requisition; they must follow established SOPs for cybercrime-related freezes and comply with the Abdul Azeez guidelines, ensuring a quantified grievance mechanism and proportional relief. This binds all financial institutions to procedural safeguards under Article 300A and BNSS, preventing arbitrary deprivation of property.