Refund and Cancellation Policy | Cassie

Overview

At Cassie.in, we strive to provide the best AI-powered legal assistance experience. This Refund and Cancellation Policy explains how we handle subscription cancellations and refund requests. By using our services, you agree to the terms outlined below.

1. Cancellation Policy

You may cancel your subscription at any time.

How to Cancel: You can cancel directly from your account dashboard or by contacting our support team at support@cassie.in.
Effect of Cancellation: If you cancel your subscription, your access to premium features will continue until the end of your current billing cycle. After that period ends, your account will revert to the free tier (if available) or be deactivated.
No Penalty: There are no cancellation fees. You can leave whenever you want.

2. Refund Policy

As Cassie provides digital services and immediate access to proprietary AI tools, we generally follow a strict refund policy, subject to applicable Indian consumer protection laws.

Non-Refundable: Payments for the current billing cycle (monthly or annual) are generally non-refundable once the service has been accessed or used.
Exceptions: We may consider refund requests on a case-by-case basis in the following situations:
- If there was a technical error resulting in a double charge.
- If the service was completely inaccessible for a significant duration due to our fault (Service downtime).
- If you request a refund within **3 days** of your initial purchase and have not significantly utilized the high-cost AI features (e.g., bulk document analysis).

3. Processing Refunds

If your refund request is approved:

The refund will be processed to the original method of payment.
Please allow **5-7 business days** for the amount to reflect in your bank account or credit card statement.

4. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on this page.

5. Contact Us