Case Law Analysis
Natural Justice in Consumer Complaints | Unauthorized UPI Transactions Cannot Be Dismissed at Admission Without Hearing : West Bengal SC
The West Bengal State Consumer Commission has ruled that complaints involving alleged unauthorized UPI transactions cannot be summarily dismissed at the admission stage without affording parties a hearing, reinforcing that mere denial of liability is insufficient when factual disputes over fraud and lack of OTP sharing exist. This sets a critical precedent for banks and digital payment platforms, ensuring consumers get a fair adjudication when alleging digital financial fraud.