#consumer forum jurisdiction

Delhi State Consumer Disputes Redressal Commission holds builders strictly liable for 'deficiency in service' under Section 2(10) of the Consumer Protection Act for delayed possession and arbitrary charges. The ruling mandates 6% interest on payments and Rs. 1.5 lakh compensation, setting a precedent for homebuyers against unfair builder practices.

MP State Consumer Disputes Redressal Commission rules that consumer forums cannot adjudicate disputes under Sections 126 and 135 of the Electricity Act, 2003, as these fall under the exclusive jurisdiction of specialized authorities. The ruling bars consumers from seeking relief for unauthorized electricity use recoveries through consumer courts, reinforcing statutory exclusions in sector-specific laws.

Delhi State Consumer Commission reaffirms that under the Consumer Protection Act 1986, territorial jurisdiction is determined by the location where the cause of action arises, not merely the presence of a branch office. Insurers and service providers must ensure compliance to avoid dismissal of complaints on jurisdictional grounds.