Case Law Analysis
|Calcutta High Court
Zero Liability for Fraudulent Transactions | Bank Must Prove Customer Negligence Under RBI Guidelines : Calcutta HC
The Calcutta High Court has ruled that banks cannot dismiss customer complaints of unauthorized digital transactions without proving the cardholder’s negligence, as mandated by RBI’s 2017 Zero Liability policy. This sets a binding precedent for all banks to bear the evidentiary burden in fraud disputes, empowering consumers against automated rejections by ombudsman mechanisms.