Case Law Analysis
Consumer Protection Act, 2019 | Remand Ordered for Failure to Prove Premium Payments with Authentic Receipts : West Bengal SCDRC
The West Bengal State Consumer Commission remanded the case because the complainant could not substantiate premium payments with genuine receipts, establishing that mere assertion without verifiable documentation fails to establish a service deficiency under the Consumer Protection Act. This ruling reinforces that policyholders bear the burden of proof for financial transactions with insurers, and fake or unverified receipts invalidate claims for refund or compensation.