Case Law Analysis
Consumer Status Under CPA 2019 | Intent to Pay, Not Actual Payment, Establishes Consumer Rights: West Bengal SCDRC
The West Bengal State Consumer Commission ruled that a person becomes a consumer under the Consumer Protection Act, 2019 by demonstrating intent to pay for a service, even if payment is never made. This clarifies the scope of consumer protection for service users in repair, maintenance, and similar industries where possessory liens are commonly invoked.