Case Law Analysis
|Delhi High Court
Bank Liable for Loss of Original Sale Deed as Deficiency in Service | Consumer Protection Act, 2019 Section 2(1)(g) : Delhi State CDRC
Axis Bank has been held liable under the Consumer Protection Act, 2019 for losing a borrower’s original sale deed, constituting a clear deficiency in service. The Delhi State CDRC awarded Rs. 15 lakh in compensation, setting a precedent that financial institutions owe a fiduciary duty to safeguard title documents entrusted to them, with consequential liability for financial and emotional harm caused by their negligence.