Case Law Analysis
Refusal to Pay Legitimate Health Claim Constitutes Service Deficiency under CPA 2019; Compensation for Mental Agony Awarded with Interest | Health Insurance Claim : Tripura SCDRC
An insurer’s denial of a valid medical claim was deemed a deficiency of service under the Consumer Protection Act, 2019, prompting the Tripura State Consumer Disputes Redressal Commission to order compensation for mental agony with statutory interest. Policyholders can now claim mental-agony damages when insurers unjustifiably reject claims.