#Manufacturing Defect

The Commission ruled that a company purchasing a luxury vehicle for a director's personal use does not constitute 'commercial purpose' under the Consumer Protection Act, 1986, entitling it to consumer remedies. While the manufacturing defect claim for vehicle replacement failed, the company was awarded ₹1.5 lakh for deficient after-sales service regarding the audio system.

Delhi State Consumer Disputes Redressal Commission dismisses a complaint alleging battery range deficiency in a Mercedes EQC 400, ruling that mere mileage discrepancy without expert evidence fails to establish a manufacturing defect under the Consumer Protection Act 2019. The decision underscores the burden of proof on consumers to substantiate claims with technical expertise, impacting electric vehicle litigation and consumer rights enforcement.