Case Law Analysis
KYC Due Diligence Mandatory at Policy Inception | Insurers Cannot Repudiate Claims Based on Post-Death Investigations : Maharashtra State Consumer Commission
The Maharashtra State Consumer Commission ruled that insurers must verify KYC details at the proposal stage, not after the insured's death. Repudiation of claims based on post-death investigations constitutes deficiency in service, entitling claimants to full policy benefits under IRDA guidelines.