Case Law Analysis
Consumer Protection Act 2019 | Proforma Party Cannot Be Directed to Refund Without Specific Relief Claim : WB SCDRC
The West Bengal State Consumer Disputes Redressal Commission held that a proforma party-named in a complaint but against whom no relief is sought-cannot be ordered to refund ticket amounts or pay compensation. The ruling clarifies that liability under the Consumer Protection Act, 2019, must be explicitly pleaded and proven against each party, protecting airlines and service providers from vicarious financial obligations.