Case Law Analysis
Assurance of Postponement Does Not Bar Refund of Advance Under CPA 2019 | Hotel Wedding Booking During COVID-19 : Delhi State Consumer Disputes Redressal Commission
The commission ordered the hotel to refund the consumer’s Rs 16.12 lakh advance, plus interest, compensation and costs, because the promised postponement could not override the contract’s cancellation clause. This ruling reinforces that any advance must be returned when the agreed service is not performed, safeguarding consumers in hotel and event bookings.