Case Law Analysis
Consumer Protection Act, 2019 | Procedural Defects in Evidence Affidavits Cannot Bar Merits-Based Adjudication : West Bengal SCDRC
The West Bengal State Consumer Commission has ruled that minor technical flaws in evidence affidavits-such as non-compliance with formalities under Order XVIII CPC-cannot justify dismissal of a consumer complaint if the core allegation of service deficiency remains unchallenged. This sets a vital precedent for consumers facing banking fraud, ensuring that substantive justice prevails over procedural technicalities in redressal forums.